Dedicated to the preservation of Standard Cars 1903-
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The Standard Motor Club is THE club for all Standard Owners and fans
Has your transaction failed?
It should be noted that it is highly unlikely that the transaction will fail whilst you are in conversation with the Club’s WebShop. If it does, please make a note of any error message you are given and report it to Phil Homer, 01727 868405 or firstname.lastname@example.org, who will endeavour to resolve the issue immediately.
It is more likely that the transaction will fail when you are talking to our Card Acquirer, Worldpay.
Here are some of the common reasons why your transaction with Worldpay may have failed:
The billing address that you have used for your order must be the same as the address you have used to register your credit or debitcard. If they are different, the bank will suspect a stolen card and the transaction will fail.
The house number and postcode must match those registered for your card. Please ensure they are correct and there is a space between the 2 parts of your postcode. If they don’t match, this will result in an AVS failure (address verification system)
If the second part of your postcode begins with a zero, you must enter a zero, and not a capital O.
There is also a small likelihood that there may be a failure caused by 3D Secure:
This is an additional layer of security applied by the banks, designed to ensure you are not using a stolen card. It relies on you being able to answer additional security questions which you have already agreed with the bank. If you have forgotten the answers the bank may ask for additional personal information, or may fail the transaction. In order to proceed you may need to reset the answers with your bank or card provider.
Please note that if your card fails for any of the above reasons, then it is most likely to behave the same with any on-
Standard Motor Club Discount:
The Club applies a discount to 2nd and subsequent orders placed through the shop. The Shop recognises that you have previously placed an order by you clicking that you are a returning customer and providing a password, (that you chose when you set up the account on your first purchase) the customer details are retrieved automatically and the discount will be applied.
If you do not click you are a returning customer, the software must assume that you are a new customer and asks for your address details. There is nothing wrong with this, except it wastes time in re-
So, if you are a returning customer, always click that option and you will be rewarded with a discount.
I am sorry but the discount can not be applied subsequently, nor to paper transactions.
Compiled by Phil Homer, April 2016